Refund Policy

We provide a 14-days refund policy for all customers. You have 14 days to apply for a refund after receiving the product, starting from the day the product is successfully delivered as shown in the tracking information, even if you have not opened the package or the package was kept at the pick-up point, but the time was already included in the 14-days policy.

Please contact us via email (info@omycos.com) according to the following terms, and we will issue a refund within three working days according to our policy. Please note: It usually takes several days for funds to be returned to your account or card. For specific times, please consult the payment service provider or bank. Please refer to Order Cancellation and Return Policy.

1. Once the product is shipped, you must apply for a return after receiving the product. You can only apply for a refund after we receive the return.

2. If we sent you the wrong product, we will resend you the correct product. If you no longer need it, please apply for a return and we will issue a refund after receiving the return. Return costs are borne by us.

3. If we sent you the wrong product size, we will resend you the correct size. If you no longer need it, please apply for a return and we will issue a refund after receiving the return. Return costs are borne by us.

4. If there are quality problems with the product, or the product is defective, please contact us. If it is necessary to be returned, we will issue a refund after receive the return. Return costs are borne by us. If it is not necessary, we will refund you within three working days. Color display errors and product detail adjustments are not quality issues.

5. For returns due to customer subjective factors, we will issue a refund after receiving the return. Please note that in this case we will only refund the product price to you and the shipping costs will be kept.

6. If the package is delayed due to logistics transportation and other uncontrollable factors, please wait for the package to be successfully delivered. We cannot issue a refund for this reason.

7. If the package is lost in transit, please contact us. After confirmation from the shipping company, we will contact you and resend a new one. If you no longer need it, we will refund you within three working days.

We strive to provide better services to our customers and hope that our hard work will be satisfied by our customers. Although the refund policy is explained in detail, emergencies are inevitable. Please remember that no matter what happens, we hope that we can solve the problem through friendly negotiation.

For matters beyond other terms and conditions, please feel free to contact us for negotiation and resolution. We do our best to facilitate your purchasing process and make your purchasing experience pleasant and smooth.