Order Cancellation
We attach great importance to every product you purchase from omycos, we will start work immediately after you place the order. We need to solve the complex processes, hoping to deliver the best products to you as quickly as possible.
The products are made-to-order and we will process your order within 24 to 48 hours. After placing your order, there is still chance to change your mind. In order to make everything go as smoothly as possible, please read the following cancellation policies carefully before placing an order.
Our cancellation policy:
This policy covers clothing, shoes, wigs, props or other accessories.
1. Orders canceled within 24 hours after payment confirmation: You can get a full refund.
2. More than 24 hours after payment confirmation: Please contact us before you want to cancel your order.
3. Once your order has been shipped, it cannot be canceled.
5. Sometimes some items will be sold out, we will contact you via email to cancel your order, if you have not replied us or our email was refused, your order will be canceled after 48 hours.
Return Policy
We provide a 14-days return policy for all customers. You have 14 days to apply for a return after receiving the product, starting from the day the product is successfully delivered as shown in the tracking information, even if you have not opened the package or the package is kept at a pick-up point which has not been picked up, but the time has been included in the 14-days return policy.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused and unwashed, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase. Please contact us before you need to return an item. Once you find a product that is defective, missing, different from our description, or has size issues, please follow the steps below to get the service you need.
Step 1: Please contact our customer service via email (info@omycos.com) after the package is delivered, describe the problem you encountered and provide clear photos of the product. Our customer service will determine whether to provide return/exchange services based on the information you provide.
Step 2: If the return request is approved, we will send the return address via email. Please return the product within two weeks after confirmation. If it exceeds two weeks, we will assume that you have given up the return and exchange service. Shipping method is airmail provided by local post office only. We are not responsible for return shipping and customs fees, which need to be borne by the customer.
Step 3: After we receive the returned items and inspect them, and determine that they meet the return and exchange requirements, we will arrange a refund or exchange within 3 working days (excluding weekends and holidays).
We can provide return/exchange service in the following situations:
1. If you receive the wrong product, we will provide a new one for free.
2. If the product you received is defective or missing accessories, we will resend the defective or missing part. If the defect affects the entire set of products, we will resend a new set.
3. If we sent the product with wrong size to you. After confirming your size, we will resend a new product with the correct size.
4. If the product is completely different from the description, please provide clear photos of the difference along with the description, and we can provide a new one or refund. Please note that slight color differences between photos and actual product are inevitable.
Returns/exchanges are not available under the following situations:
1. Products that have been used or washed
2. Products smelling of cigarette smoke or perfume
3. Stained or severely damaged products
4. Products customized according to customer requirements, including customized sizes, custom colors and accessories, and other customized items according to customer requirements. For customized products, we will only provide new products or parts for defective products or parts.
5. Product delivery failed because the customer provided an incorrect address.
We do our best to facilitate your purchasing process and make your purchasing experience pleasant and smooth.
We strive to provide better services to our customers and hope that our hard work will be satisfied by our customers. Although the return and exchange policy has been explained in detail, emergencies will inevitably occur. Please remember that no matter what happens, we hope that we can solve the problem through friendly negotiation.